Organizing for Continuous Improvement

Impact on the Organization

All organizations want to improve their performance, both financially and in terms of customer service, but they often do not know how to engage their entire workforce in the effort. That is why continuous improvement has been implemented in thousands of organizations of all types. Using the critical insight and tools of continuous improvement, today’s workers can be taught how to affect the bottom line, while at the same time greatly improving customer satisfaction. As a result, each and every worker can participate in a continuous improvement effort which can quickly lead to cost savings, increased productivity, and more satisfied customers.

Learning Objectives

• Gain a better understanding of who your customers are.
•  Gain a better understanding of customer needs and expectations.
•  Identify inefficiencies and waste.
• Identify areas for future action.
• Write a department mission statement.
• Gather “Voice of the Customer” data.
• Set specific team objectives, goals and action steps based on “Voice of the Customer” data and department strengths and weaknesses.

Program Description

Once company visions, values and objectives are established, this module focuses on how to implement them at the operating department level. Participants gain a better idea of who their customers are, understand customer needs and expectations, identify departmental strengths and weaknesses, and identify areas for future action.

Time Investment

Typically 4 hours.

Customization

This program can be customized to include your organization’s procedures, policies, cases, examples and terminology. Kindly inquire about these consulting services.

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