Managing Differences

Impact on the Organization

Managing differences constructively enables the organization to minimize workplace disruptions and channel all its energies into productive efforts. Since the demographics of the workforce have changed so dramatically, employees at all levels are challenged by differences far more often: differences in style, perspective, thoughts, approaches, experiences, opinions, habits, language, and culture. Employees require deeper insight and more effective techniques for managing these differences, maintaining positive relationships, reaching agreement, and working together towards common goals.

Learning Objectives

• Explore potential areas of conflict
• Learn and apply nine conflict resolution approaches
• Develop a systematic process for dealing constructively with disagreement
  

Program Description

This module begins by helping participants understand the key sources of workplace conflict. Next, the Managing Differences Inventory is used to identify participants’ personal styles of handling conflict. Participants are introduced to a powerful, coherent model for managing differences, and master nine proven approaches to diffusing or resolving conflicts. They practice using all nine approaches, determine which will be most useful in their own workplaces, and learn how to choose the right techniques for each situation. Along with actual examples, participants will use exercises and simulations to try out their new skills and learn how to apply them in the conflicts they actually face on a day-to-day basis.

Time Investment

Typically 4 hours.

Customization

This program can be customized to reflect your organization’s procedures, policies, cases, examples, and terminology. Please inquire about these optional consulting services.

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