Essentials for Supervisors

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Impact on the Organization

Are your supervisors/managers as effective as they could be? Have technically proficient employees been promoted into these roles without the people skills to get the job done with and through others? Becoming a supervisor or manager requires a new set of competencies. This program provides the basics to fulfill their responsibilities. It is also targeted for those who have been on the job but never received much training or need a refresher. By making sure your supervisors and managers have the skills they need, you can improve performance and productivity.

Topics Covered

• Role of the Manager
• Developing Relationships
• Effective Communication
• Performance Management
• Coaching and Feedback
• Managing Conflict

Many of the topics include assessments and all use interactive training techniques. Participants will practice the skills they learn in exercises, simulations or role plays. Participants will gain new ideas on employee involvement, how communication styles affect productivity, and proven ways to deal with conflict. In addition, they will learn performance management tools and coaching techniques.

WHO SHOULD TAKE THIS COURSE? The ideal candidate is any supervisor or manager with at least one direct report, or an individual that has been identified as a future member of the management team.

TIME REQUIREMENTS: Three days

Topic summaries

Role of the Manager

Utilizing simulations and exercises, this workshop helps a supervisor/manager clearly define his/her role within an organization. Too often supervisors/managers are promoted or brought in and never actually learn how to be successful. This module concentrates on having each participant identify what they know and what information and skills they need to manage effectively. Creation of an individual development plan that lists three areas where the participant will improve their management skills along with action items is a practical product of this workshop.

Developing Relationships

This topic is designed to highlight the application of the techniques required to show respect, actively listen and solicit feedback. Participants will learn to use the DiSC typology of behavior styles in order to build commitment and good working relationships. This highly interactive module will help participants understand the importance of personal communication styles and the connection to productivity.

Effective Communication

The focus of this topic is to understand why effective communication is important and how to develop effective communication skills. It includes a discussion of the communication process, communication barriers, and how communication affects business. Participants will practice the skills required for constructing clear, concise messages, listening actively, and techniques to overcome barriers to communication.

Performance Management

This interactive topic introduces the company’s process in light of the supervisor’s role in guiding the performance of employees. Participants will review the performance management process, tools and documentation requirements, and discuss how to get maximum benefit from the performance review system. Participants will discuss how to set clear expectations, build employee commitment, and accomplish agreed upon improvement.

Coaching and Feedback

This topic, which is linked to the performance management process, identifies the components of effective coaching and feedback, and participants will learn techniques to enhance their effectiveness. Participants will prepare and practice two different coaching and feedback sessions: one where job performance is below standards and one where job performance is meeting or exceeding standards. The Action Planner tool is introduced (which ties to “Developing Relationships”).

Managing Conflict

This session helps participants learn the sources of conflict. The Managing Differences Inventory is used to identify each participant’s style of handling conflict. This topic introduces a model for managing differences that includes a unique, nine-part approach, with equal focus on each of the nine approaches. Participants determine which styles will help them be more successful in dealing with and resolving differences, practice using these nine styles, and learn to vary them based on the situation. Along with actual examples, participants will use exercises and simulations to practice new skills and help translate these skills for use in everyday work situations.

Customization

This program can be customized to include your organization’s procedures, policies, cases, examples and terminology. Kindly inquire about these consulting services.

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