Coaching and Feedback
Impact on the Organization
As organizations strive for excellence, effective coaching and
feedback are looked to as "levers" for change. Obtaining
constructive, timely feedback and coaching in critical areas
helps each worker to improve. These improvements, compounded
over time, lead to superior levels of performance within the
organization.
Learning Objectives
- Explain the relationship between goal setting, coaching and
feedback and performance appraisal.
- Observe and analyze actual
employee performance and the variance from planned/desired
performance.
- Identify the appropriate conditions for conducting
effective coaching and feedback.
- Develop techniques for conducting
a coaching and feedback session.
- Develop a plan for Follow-up.
Program Description
This module identifies the components of effective coaching
and feedback and participants will practice techniques to enhance
their effectiveness in conducting coaching and feedback sessions.
The training in this module can be modified for a broad expanse
of skill levels, from the beginner through the polished professional.
Participants will have the opportunity to prepare for two difference
coaching and feedback sessions: one where job performance is
below expectations and one where job performance is meeting or
exceeding expectations. Participants will then go through a skill
practice session for both; these skill practice sessions, along
with feedback from other class members will enhance the likelihood
of success when participants perform the real coaching and feedback
sessions back on the job.
Time Investment
Typically 4 hours.
Customization
This program can be customized
to include your organization’s
procedures, policies, cases, examples and terminology. Kindly
inquire about these consulting services.
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