Case Studies

At Quest, we know our programs are effective because we document the challenges, our clients' goals, the procedures we develop to meet those goals, the results, and our clients' responses to the process.

• COSTCO Wholesale, a 430-warehouse membership retail chain, faced a major challenge. The strategic plan called for opening 35-40 new warehouses per year over a 5-year period. To meet this plan they needed 5,000 additional leaders, plus replacements, and they needed to grow them quickly from within. They knew from experience that hiring outsiders did not work and took too long (13 years on average) to develop a Warehouse Manager.
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• Milgard Manufacturing, the largest custom window and door manufacturer in the western United States, with 4,000 employees in 22 plant locations, had a strategic plan calling for nation-wide expansion. The chief obstacle to their success was having enough leaders who knew how to lead “the Milgard Way.”
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• Jo-Ann Stores – America’s largest specialty fabrics retailer and one of its largest specialty crafts retailers – needed to accelerate the rollout of its Superstores, which generate four times the revenue and 30% higher sales per square foot than its traditional stores. One major obstacle stood in the way: training at least 50 new Superstore Team Leaders per year in the complex operations systems and sophisticated leadership skills required to run a high-performance Superstore.
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