Surveys

Quest specializes in state-of-the art Human Resource and Organizational Development Surveys.

Your employees hold a vast wealth of knowledge that is critically pertinent to your organization’s success. They know what’s working and what isn’t. And taking what’s not working and making it work is what we are here to help you with.

How do you capture that wealth of knowledge efficiently so that you can make effective changes? Our online surveys provide the ability to access employee information quickly and effectively.  Survey results are immediately available in graphical charts for your expedient analysis and action.

Why Choose Online Surveys?

• Online Surveys deliver faster, more accurate, and cost effective results.
• Concentrates survey data from multiple locations into one easily accessible format, providing managers with relevant timely information to act upon. 
• Results are posted online the moment each survey is received.
• Results are presented in easy-to-analyze graphical format.
• Worldwide access, 24 hours –7 days a week, for participation and results.
• Surveys available in multiple languages.
• Confidentiality is guaranteed, encouraging honest feedback.
• Website compilation of results to minimize your administration.
• Survey modifications easily achieved.
• Data can be stored for historical comparison to identify trends over time.
• Instant online referral and recommendation capability.
• Demographic questions for slicing the response data.
• Frequency charts of responses.
• Open ended questions to obtain valuable opinions from participants.

Who Benefits From Using Quest’s Online Surveys?

• Companies who want to succeed in today’s fast-paced world, competitive, global environment must continuously monitor their workforce, their operations, and their performance.  Whether it’s an individual’s management style or your organization’s cultural climate, our Internet survey technology will provide you with the information you need to quickly identify and act upon areas of opportunity.
• Associations and Professional Organizations wishing to add value to their memberships can do so by including Quest’s Internet Survey technology in their offering.  Member organizations will welcome the opportunity to gather and analyze their own business data and, if so designed, compare it to that of other member organizations.
• Consultants specializing in individual and organizational assessment and development will find Quest’s Internet survey technology an invaluable platform for gathering and analyzing client data quickly, accurately, and cost-effectively.

Online Survey Applications

1. Customized Surveys

Objective: A Survey Designed to Fulfill an Organization’s Unique Requirements

The Customized Survey allows an Organization to gather pertinent information on any subject, from any group of people, at any time, anywhere in the world.  If you know the information you need, we can build you a Survey to get it.

2. Exit Interview

Objective: Lowering Employee Replacement Costs by Increasing Employee Retention

Employee replacement costs range from 30-100% of the employee’s annual salary.  Exit Interview Surveys encourage the exiting employee to honestly express organizational, managerial, or cultural issues that have influenced their decision to leave.

Since participant confidentiality is guaranteed, the employee has the freedom to give the Client the information they need instead of the socially acceptable money, schedule, or other safe reasons so often heard from exiting employees. 

With honest information as to why the Client’s employees are leaving their company, they have the opportunity to address and resolve issues undermining their current and future employees’ satisfaction.

3. 360° Feedback Survey

Objective: Increasing Employee Effectiveness through Knowledge of Performance

In any situation, before improvement can take place, knowledge is necessary.  How do you know what to improve before you know where you stand today?

The 360° Survey provides that knowledge for employees within your organization.  An employee chosen for the assessment will have their performance confidentially reviewed by their peers, superiors, subordinates, and customers, as well as the employee reviewing him/herself, by answering questions regarding the surveyed employee’s competencies.  This information provides the employee with the fullest scope possible of their performance “strengths & weaknesses” from the people who know.

• The Leaders of the organization use this knowledge to strengthen their skills in leadership, directly affecting performance and loyalty of employees within their influence.

• Individual employees use this knowledge to increase their contribution, play a larger roll in the organization, and plan their careers more powerfully.

• The Organization gains explicit knowledge of its employees’ strengths & weaknesses, allowing decisions for recruitment, promotion and replacement to be made from accurately assessed information.  The organization now has the knowledge to create employee development strategies that actually target the areas needed most by its employees.

4. Employee Opinion Surveys
(Employee Attitude Survey & Organizational Climate Survey)

Objective: Increase Employee Morale, Productivity & Performance

Employee Attitude Surveys and Organizational Climate Surveys can both be described as Employee Opinion Surveys. Both evaluate employees' feelings about their environment, management practices, policies and procedures, etc. By addressing employees' feelings, their likes and dislikes, and their values, organizations can greatly increase employee morale resulting in less turnover, greater productivity, and higher quality performance.

An Employee Attitude Survey asks employees to shed light on their personal judgments with statements such as these:

• I'm committed to the goals and objectives of this organization.
• When asked for my opinion, I'm not afraid to state it freely.
• I value the business values of this organization.

An Organization Climate Survey encourages employees to express their feelings with statements such as these:

• I feel that I'm treated with respect by my supervisor.
• All in all, I feel proud of the product my company produces.
• I feel that work is fairly distributed amongst my peers.

5. Culture/Norms Surveys

Objective: To Improve the Collective Behaviors Displayed by Employees

A company’s culture is defined by the values/norms and assumptions that employees have regarding the company, its management, products, services, and technology. This culture is evidenced by the collective behaviors displayed by the employees.

A Culture/Norms Survey identifies explicit and implicit cultural factors that may help or hinder the optimum performance of the organization.  This Survey may ask questions as follows:

• To what extent do employees in this organization value being on time for meetings?
• To what extent do people in this organization perform their work with the highest concern for quality?
• To what extent are employees eager to continuously improve the way their work is done?
• To what extent do people in this organization exchange ideas with their supervisors?

Distinguish your current cultural environment, see whether or not it meets the desired culture that enables top effectiveness and profitability, and easily identify areas to focus improvement strategies.

6. Internal Customer Satisfaction Surveys

Objective: To Improve Communication & Performance of Groups Working Together within the Organization to Meet Company Goals.

Measure in-house effectiveness.  Rate the ability of a department, team or program to get its job done by surveying the people in departments that they service.  This Survey supplies the information needed to generate exceptional service and teamwork internally.

For example, a MIS Department may evaluate the technical support it provides as perceived by those requesting its services.  Example questions may be:

• To what extent are requests for service answered promptly?
• To what extent are problems solved quickly and effectively?
• To what extent do technicians respond to those requesting service with courtesy and respect?

Build powerful teams within your organization to meet company objectives.  Reap the benefits of increased company performance and client satisfaction.